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Silversea’s Reassurance Program

Silversea's Reassurance Programme ensures peace of mind and maximum flexibility when planning your cruise. It can protect you from the penalties and anxieties of cancelling your cruise for any reason within 90 days of departure. Instead of losing 100% of the total charges paid for your Silversea cruise holiday (including air, pre- and/or post-cruise hotel programmes and land packages), you will receive a Reassurance Cruise Credit for any and all charges paid, regardless of why you choose to cancel.

The fee for the Reassurance Programme is 3% of each guest's Total Holiday Cost when purchased in connection with Silversea's GuestCare travel insurance. Proof of your travel insurance coverage must be provided at the time of purchase of the Reassurance Programme. When purchased on its own without Silversea's GuestCare travel insurance, the fee for the Reassurance Programme is 8% of each guest's Total Holiday Cost. The Total Holiday Cost includes, but is not limited to the cruise fare, any of Silversea's optional travel programmes, and transfers.

Terms and Conditions :

  • The optional Reassurance Programme is available on 2007-2009 voyages (excluding World Cruise voyages 3802-3809 and Grand Voyages (3907-3912)
  • The optional Reassurance Programme must be added at the time of booking and must be paid for in full at the time of deposit.
  • The Reassurance fee is only refundable on bookings cancelled at least 91 days prior to departure.
  • The Reassurance Cruise Credit does not include the Reassurance Programme fee or the Silversea GuestCare plan cost, if applicable
  • Regardless of the reason, cancellations under the Reassurance Programme will only be accepted 1 - 90 days prior to cruise departure. In order to receive the Reassurance Cruise Credit, the booking must be paid in full at the time of cancellation and cancelled at least 24 hours prior to cruise departure. "No Shows" forfeit the 100% Reassurance Cruise Credit.
  • If a Reassurance Cruise Credit is elected from 90 to 15 days prior to cruise departure, a credit will be issued (no money will be refunded) in the amount of total charges paid regardless of the normal applicable penalty percentage at the time of cancellation.
  • Silversea's standard cancellation policy terms remain in effect for any bookings cancelled 91 or more days prior to departure.
  • The Reassurance Programme 100% Reassurance Cruise Credit is not combinable with any other cancellation payments made through Silversea GuestCare or another travel insurance provider.
  • The Reassurance Programme is not insurance and is provided separate from Silversea GuestCare. Guests insured under Silversea GuestCare or another travel insurance product and who have paid the 3% of Total Holiday Cost for the Reassurance Programme, must provide a copy of the denial letter received from their travel insurance provider in order to apply for the 100% Reassurance Cruise Credit.
  • The Reassurance Cruise Credit is valid for travel within 12 months from the date of the cancelled voyage and will be issued in accordance with the cancelled booking as either air/sea or cruise-only, and will be applied after any other savings incentives are applied (i.e. APB, EBI, Silver Sailings, and Venetian Society).
  • Reassurance Cruise Credits cannot be applied towards port charges, government fees and taxes or the purchase of air upgrades, land programmes, transfers and Silversea GuestCare.
  • Reassurance Cruise Credits have no cash value and are non-transferable.
  • Reassurance Cruise Credits received as part of the Reassurance Programme cannot be used in conjunction with non-combinable offers.
  • Premiums paid for Silversea's GuestCare or Reassurance Programme will not be included in the Reassurance Cruise Credit.
  • Previously issued Silversea cruise credits or Shipboard Credits will not be included in the Reassurance Cruise Credit but will be returned to guests for their future use and will be subject to the credit's original terms and conditions. If the original credit's expiration date is earlier than that of the Reassurance Cruise Credit, a new cruise credit or Shipboard Credit will be issued to correspond with the expiration date of the Reassurance Cruise Credit.
  • The Reassurance Programme is subject to change or withdrawal without prior notice.
  • The Reassurance Programme is not available to those guests booking their Silversea voyage using a Reassurance Cruise Credit, unless the total value of the voyage exceeds the Reassurance Cruise Credit in which case the Reassurance Programme will only be offered on the portion of the total charges which exceeds the Reassurance Cruise Credit.
  • The Reassurance Cruise Credit may only be used to book travel during the allowed twelve month period. If cancellation is made on travel booked using a Reassurance Cruise Credit, the value of the Reassurance Cruise Credit will be subject to Silversea's standard cancellation policy terms. Any residual Reassurance Cruise Credit balance resulting from the cancellation penalty imposed may be applied to a future voyage that embarks during the original twelve month period. Under no circumstances will any outstanding Reassurance Cruise Credit be available for use after the original twelve month period has ended.
  • Please note: The Reassurance Programme is separate from Silversea GuestCare which is designed and administered by BerkelyCareSM. Silversea GuestCare is an optional travel protection programme that includes benefits for trip cancellation and interruption, trip delay, accident and sickness medical expenses, emergency medical evacuation, baggage and personal effects, baggage delay, and traveller's assistance. Certain terms, conditions and exclusions apply – please review the Silversea GuestCare Description of Coverage information below.
International Guests

If you cancel your cruise for any reason, you will receive a 100% Reassurance Cruise Credit. Silversea's Reassurance Programme ensures you have peace of mind and the maximum flexibility when planning a cruise. It can protect from the penalties and anxieties of cancelling the cruise for any reason within 90 days of departure. Instead of losing 100% of the total charges paid for your Silversea cruise holiday (including air, pre or post cruise hotel programmes and land packages), you will receive a Reassurance Cruise Credit for any and all charges paid, regardless of why you choose to cancel.

The fee for the Reassurance Programme is 8% of each guest's total holiday cost. The total holiday cost includes, but is not limited to the cruise fare, any of Silversea's optional travel programmes and transfers.

Terms and Conditions :

  • Optional Reassurance Programme is available on 2007, 2008 and 2009 voyages (excluding World Cruise voyages 3802-3809 and Grand Voyages (3907 - 3912).
  • Optional Reassurance Programme must be added at the time of booking and must be paid for IN FULL at the time of deposit.
  • The Reassurance fee is only refundable on bookings cancelled at least 91 days prior to departure.
  • Premiums paid for any insurance policy or Reassurance Programme will not be included in the Reassurance Cruise Credit.
  • The Reassurance programme can only be used against non-claimable cancellations - reasons that an insurance company will not cover.
  • All claims filed with any insurance company will negate the Reassurance Programme 100% Reassurance Cruise Credit benefit.
  • Cancellation for any reason will only be accepted 1 - 90 days prior to cruise departure. In order to receive the Reassurance Cruise Credit, the booking must be paid in full and cancelled at least 24 hours prior to cruise departure. "No Shows" forfeit the 100% Reassurance Cruise Credit. If a Reassurance credit is elected from 90 to 15 days prior to cruise departure the credit will be in the amount of total charges paid regardless of the normal applicable penalty percentage at the time of cancellation (no money will be refunded).
  • Standard terms according to the existing cancellation policy remain for any bookings cancelled 91 or more days prior to departure.
  • The Reassurance Programme 100% Reassurance Cruise Credit is not combinable with any other cancellation payments; programme or claims.
  • The Reassurance Cruise Credit is valid for travel within 12 months from the date of the cancelled voyage and will be issued in accordance with the cancelled booking as either air/sea or cruise-only, and will be applied after any other savings incentives are applied (i.e. APB, EBI, Silver Sailings, and Venetian Society).
  • Reassurance credits cannot be applied towards the purchase of air upgrades, land programmes, transfers and insurance.
  • Reassurance Cruise Credits have no cash value and are non-transferable and are only applicable to Silversea published fares.
  • Reassurance Cruise Credits received as part of the Reassurance Programme cannot be used in conjunction with non-combinable offers.
  • Previously issued Silversea Cruise Credits or Shipboard Credits will not be included in the Reassurance Cruise Credit but will be returned to guests for their future use and will be subject to the credit's original terms and conditions. If the original credit's expiration date is earlier than that of the Reassurance Cruise Credit, a new Cruise Credit or Shipboard Credit will be issued to correspond with the expiration date of the Reassurance Cruise Credit.
  • Guest Relations issued cruise credits or shipboard credits may be combined with the Reassurance Cruise Credit, subject to the original credit's terms and conditions.
  • The Reassurance Programme is subject to change or withdrawal without prior notice.
  • Please note that if the Reassurance Programme is used, all monies will be held in abeyance by Silversea until a replacement voyage is re-booked with Silversea – refunds will not be made on any unused portions of the Reassurance Cruise Credit.
  • The Reassurance Programme is not available to those passengers booking their Silversea cruise holiday using a Reassurance Cruise Credit, unless the total value of the cruise holiday exceeds the Reasurrance Cruise Credit in which case the Reassurance Programme will only be offered on the portion of the total charges which exceeds the Reassurance Cruise Credit.
  • The Reassurance Cruise Credit may only be used to book travel during the allowed twelve month period. If cancellation is made on travel booked using a Reassurance Cruise Credit, the value of the Reassurance Cruise Credit will be subject to Silversea's standard cancellation policy terms. Any residual Reassurance Cruise Credit balance resulting from the cancellation penalty imposed may be applied to a future cruise holiday which embarks during the original twelve month period. Under no circumstances will any outstanding credit be available for use after the original twelve month period has ended.

For your convenience, Silversea makes available an optional travel protection plan designed especially for their guests, Silversea GuestCare .

The following information is a summary of GuestCare benefits and services and is subject to change. A brochure detailing the coverage terms and conditions, including the pre-existing condition exclusion and other applicable limitations, will be sent with your Pre-Cruise Packet prior to sailing. Each of the benefits is subject to the limits listed on the Schedule of Coverage and Services as shown and is subject to change.

Travel Arrangement Protection Maximum limit (per person)
Trip Cancellation Total Cruise Vacation Cost*
Trip Interruption Total Cruise Vacation Cost*
Trip Delay $1,000

* Note: Maximum Cruise Vacation Cost for the World Cruise (full or segments thereof) may not exceed $70,000 per guest ($140,000 for single suite occupancy). For all other cruises, the maximum Cruise Vacation Cost may not exceed $50,000 per guest ($100,000 for single suite occupancy).

Medical Protection
Emergency Evacuation $50,000
Accident Medical Expense $10,000
Sickness Medical Expense $10,000


Baggage
Baggage/Personal Effects $3,000
Baggage Delay $1,000

Worldwide Travellers' Assistance
Emergency Cash Transfer
Emergency Legal Assistance
Lost Travel Documents Assistance
Medical Consultation and Monitoring
Emergency Medical Payments Assistance
Emergency Dental and Medical Assistance

Silversea strongly encourages the purchase of the optional Silversea GuestCare plan for the full purchase price of your cruise as well as air and/or land programme costs to safeguard your investment and provide peace of mind during your travels. Silversea's cancellation penalties are strictly enforced. GuestCare plan costs are non-refundable within 90 days of sailing.

Trip Cancellation and Interruption Protection
Should you need to cancel or interrupt your cruise for covered reasons (such as an unforeseen medical condition affecting you, your travelling companion, or an immediate family member), you would be reimbursed for covered cancellation penalties and/or the value of the unused portion of your trip and other covered expenses, up to your full cruise vacation cost.

Trip Delay
Should you miss the departure of your cruise due to weather-related flight cancellations, equipment failure of an aircraft, or other covered reasons, you would be reimbursed for reasonable additional expenses for accommodations, meals and one-way Economy Class air ticket.

Accident and Sickness Medical Expenses and Emergency Evacuation
Should you experience a covered sickness or injury during your cruise vacation, you would be reimbursed for your covered medical expenses. In addition, GuestCare would also arrange for, and pay the cost of, emergency air or ground ambulance transportation in the event of a medical emergency. These are especially valuable benefits because Medicare and many private insurance policies generally do not cover medical expenses incurred overseas.

Baggage and Personal Effects Protection
If your baggage or its contents were to be lost, stolen or damaged, you would be reimbursed for the cost of repair or replacement.

Baggage Delay
If your checked baggage were delayed for over 24 hours, the plan would reimburse you for your purchase of essential items.

Worldwide Travellers' Assistance
GuestCare also provides a Travellers' Assistance Hotline offering 24-hour-a-day, worldwide access to a broad range of services.

Coverage for Pre-Existing Conditions
Many travel insurance plans do not provide coverage to travellers who must cancel or interrupt their trip as the result of a medical condition which existed at the time the plan is purchased. Unlike those plans, Silversea has arranged for the Pre-Existing Condition Exclusion to be waived from our GuestCare plan, if the plan cost is paid no later than your final trip payment.

Purchasing the GuestCare Plan
The cost of this important protection will be conveniently added to your cruise invoice unless declined at time of booking or final payment. To receive this valuable protection, simply remit the amount indicated to your Vacations To Go cruise counselor along with your cruise payment. The plan cost must be paid in order for the plan to be effective. For more information and applicable plan costs, please consult your Vacations To Go cruise counselor or refer to the pamphlet in your Pre-Cruise Packet.

GuestCare is underwritten by National Union Fire Insurance Company of Pittsburgh , PA , Policy #9500346. Executive offices: New York , NY , a Member Company of American International Group. Assistance Services are provided by AXA Assistance, U.S.A. The Policy does NOT provide basic hospital, basic medical or major medical insurance as defined by the New York State Insurance Department.

This is not a complete description of all benefits and limitations. For full terms and conditions of coverage, ask your Vacations To Go cruise counselor. Prices, terms, and conditions listed in this summary are subject to change without notice, and need to be reconfirmed with your Vacations To Go cruise counselor at the time of booking.

If you book a Silversea cruise, you can purchase insurance from Silversea (Reassurance Program or GuestCare Travel Insurance Program) or from the independent insurance provider, CSA. Click here to see details of the CSA Vacation Guarantee.

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