|
|
|||||||||
| Home | Cruise Lines | Cruise Ships & Ratings | Cruise Regions | Cruise Ports | Cruise Newsletter | My Account |
Regent (Radisson) Seven Seas Cruises
Guest Travel Protection Plan
|
Policy No.9500336 Schedule of Coverages and Services Maximum Benefit (Per Insured) Up To: PART A. TRAVEL ARRANGEMENT PROTECTION Trip Cancellation Total Cruise Cost, up to $50,000 cash * Trip Interruption Total Cruise Cost, up to $50,000 cash * Trip Delay/Missed Connection $1,000 *Important: For Cruise costs exceeding $50,000 per insured, please refer to the Cruise Credit Feature below. PART B. MEDICAL PROTECTION Emergency Evacuation and Repatriation of Remains $50,000 Accident Medical Expense $10,000 Sickness Medical Expense $10,000 PART C. BAGGAGE PROTECTION Baggage/Personal Effects $2,500 Baggage Delay $1,000 PART D. TRAVEL ACCIDENT PROTECTION Accidental Death & Dismemberment Air Common Carrier $75,000 PART E. WORLDWIDE EMERGENCY ASSISTANCE (ON CALL INTERNATIONAL) CareFree TM Travel Assistance 24/7 Medical Assistance 24/7 Emergency Services 24/7 The benefits provided in this plan are subject to certain restrictions and exclusions, including the Pre-Existing Condition exclusion on Page 4. Please read this brochure in its entirety for a complete description of all coverage terms and conditions. PART A. TRAVEL ARRANGEMENT PROTECTION Trip Cancellation/Trip Interruption In the event You are prevented from taking Your Cruise because: (a) You, a Traveling Companion, or an Immediate Family member suffers an Injury, Sickness, or death; or (b) You or Your Traveling Companion: (i) is hijacked, quarantined, required to serve on a jury, or subpoenaed; (ii) has a home made uninhabitable by fire, flood, volcano, earthquake, hurricane, or other natural disaster; or (iii) is directly involved in a documented traffic accident while en route to departure; the Insurer will pay benefits up to Your total Cruise cost for: (a) Trip Cancellation – non-refundable cancellation charges imposed by Regent Seven Seas Cruises and/or airfare cancellation charges for flights joining or departing Your Sea/Land Arrangements; or the additional costs You may incur as a result of a change in the per-person occupancy rate of prepaid travel arrangements if a person booked to share accommodations with You cancels his/her Cruise for a covered reason and You do not cancel. (b) Trip Interruption – unused, non-refundable land or sea expenses prepaid to Regent Seven Seas Cruises and/or the airfare paid, less the value of applied credit from an unused return travel ticket, to return home or rejoin the original Sea/Land Arrangements (limited to the cost of one-way economy airfare by scheduled carrier, from the point of destination to the point of origin shown on the original travel tickets). The Insurer will also pay benefits, up to $100 per day, for reasonable additional accommodation and transportation expenses incurred to remain near a covered traveling Immediate Family member or Traveling Companion who is hospitalized during Your Cruise. In no event shall the amount reimbursed exceed the amount You prepaid for Your Cruise. Special Conditions: You must advise Your Vacations To Go cruise counselor, Regent Seven Seas Cruises, and BerkelyCare as soon as possible in the event of a claim. The Insurer will not pay benefits for any additional charges incurred that would not have been charged had You notified these parties as soon as reasonably possible. PLEASE NOTE: You, Your Traveling Companion and Your Immediate Family member booked to travel with You must be medically capable of travel on the day You purchase this coverage. The covered reason for cancellation or interruption of Your Cruise must first occur after Your effective date of Trip Cancellation coverage. Benefits will not be paid for expenses not refunded due to the airline's or Regent Seven Seas Cruise's insolvency. Cruise Credit Feature If Your total Cruise cost and cancellation penalties exceed $50,000 per Insured and You have a covered Trip Cancellation, You will be reimbursed $50,000 per person in cash plus a future Regent Seven Seas cruise credit equal to the amount by which the cancellation penalties imposed exceed the $50,000 per Insured cash reimbursement. For covered Trip Interruption claims, the future cruise credit will equal the amount by which the pro-rated amount of the Cruise cost remaining exceeds the $50,000 per Insured cash reimbursement covered by the plan. The future Cruise credit is non-transferable. Trip Delay/Missed Connection The Insurer will pay benefits for Covered Expenses, up to $1,000, if Your Cruise is delayed en route to or from Your Sea/Land Arrangements due to inclement weather, strike or other job action, or equipment failure of a Common Carrier; a traffic accident en route to a departure in which You or Your Traveling Companion is not directly involved; lost or stolen passports, travel documents, or money; quarantine; hijacking; natural disaster; civil commotion or riot. The Insurer will pay benefits up to $1,000 should You miss Your Cruise departure as a result of the cancellation or delay of all regularly scheduled airline flights due to inclement weather. Covered Expenses include any prepaid, unused, non-refundable Sea/Land Arrangements, any reasonable additional expenses for meals and lodging, and the cost of a one-way economy airfare ticket to catch up to the Sea/Land Arrangements or return to the place of origin shown on the travel documents. In no event shall the amount reimbursed under Trip Delay/Missed Connection exceed $1,000. PART B. MEDICAL PROTECTION Emergency Evacuation and Repatriation of Remains The Insurer will pay benefits for Covered Expenses if an Injury or Sickness commencing during the course of the Cruise results in Your necessary Emergency Evacuation. An Emergency Evacuation must be ordered by a legally licensed Physician who certifies that the severity of Your Injury or Sickness warrants an Emergency Evacuation. Emergency Evacuations must be verified, approved, and arranged in advance by On Call International. The Insurer will also pay Repatriation of Remains benefits for Transportation to return Your body to Your point of origin in the event of Your death during Your Cruise. Emergency Evacuation means: a) Your medical condition warrants immediate Transportation from the place where You are injured or sick to the nearest hospital where appropriate medical treatment can be obtained; and/or b) after being treated at a local hospital, Your medical condition warrants Transportation to Your origination point to obtain further medical treatment or to recover. Covered Expenses are customary and reasonable expenses for Transportation, medical services, and medical supplies necessarily incurred in connection with Your Emergency Evacuation. Expenses for medical services and supplies must be recommended by the attending Physician. All Transportation arrangements made for Your evacuation must be by the most direct and economical route possible. Expenses for Special Transportation must be: a) recommended by the attending Physician; b) required by the standard regulations of the conveyance transporting You; AND c) verified, approved, and arranged in advance by On Call International. Transportation means any land, water, or air conveyance required to transport You during an Emergency Evacuation. Special Transportation includes, but is not limited to, air ambulances, land ambulances, and private motor vehicles. The Insurer will not cover any expenses provided by another party at no cost to You or already included in the cost of the Cruise. Additional Covered Expenses: If You are hospitalized for more than seven (7) days following a covered Emergency Evacuation, the Insurer will pay: (a) to return Your accompanying dependent children under age 25 to their home, limited to the cost of one-way economy airfare, less the value of applied credit from an unused return travel ticket, with an attendant if necessary; and/or (b) up to the cost of round-trip economy airfare to bring a person chosen by You to and from Your bedside if You are alone. These expenses must be authorized in advance by On Call International. Repatriation of Remains means the cost, according to airline tariffs, of the shipment of Your deceased body to the point of origin shown on the original travel tickets. Covered Expenses include, but are not limited to, expenses for embalming, cremation, coffin for repatriation, and Transportation. In no event will all benefits paid under Emergency Evacuation and Repatriation of Remains exceed $50,000. Accident & Sickness Medical Expense The Insurer will pay benefits, up to $10,000, if You incur necessary Covered Medical Expenses as a result of an Injury, or up to $10,000 if You incur necessary Covered Medical Expenses as a result of Sickness. The accident causing such Injury must occur while You are covered under the policy, and the Sickness must first manifest itself during Your Cruise. You must receive initial treatment within ninety (90) days of the accident which caused the Injury or the onset of the Sickness. All services, supplies, or treatment must be received within 52 weeks of the date of the accident or the onset of the Sickness. Covered Medical Expenses are necessary services and supplies which are recommended by the attending Physician. They include the services of a legally qualified Physician, surgeon, graduate nurse, dentist, or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies. The Insurer will not pay benefits in excess of the reasonable and customary charges commonly used by providers of medical care in the locality in which the care is furnished. Important: Benefits under Parts A & B are subject to the Pre-Existing Condition exclusion detailed below and other exclusions listed on Pages 7 & 8. Pre-existing conditions: the insurer will not pay under coverages in parts a & b (except emergency evacuation and repatriation of remains) for any claims arising from any injury, sickness, or other condition affecting you, a traveling companion, or an immediate family member booked to travel with you which, within the 60-day period before your trip cancellation coverage began under this insurance plan: (a) first manifested itself, worsened, became acute, or had symptoms which would prompt a reasonable person to seek diagnosis, care or treatment; (b) required taking prescribed drugs or medicine unless the condition for which the prescribed drug or medicine was taken remained controlled without any change in the required prescription; or (c) required treatment or treatment was recommended by a physician. IMPORTANT: We will WAIVE this Pre-Existing Condition Exclusion if You make payment for this coverage within 72 hours of Your deposit or initial Cruise payment to Regent Seven Seas Cruises. PART C. BAGGAGE PROTECTION Baggage/Personal Effects The Insurer will reimburse You, up to $2,500, for loss, theft, or damage to baggage and personal effects. The Insurer will pay the lesser of the following: original cash value of the item less depreciation as determined by the Insurer; or cost of repair or replacement. The maximum benefit per article is $250. There will be a combined maximum limit of $500 for the following: jewelry; watches; articles consisting in whole or in part of silver, gold, or platinum; furs, articles trimmed with or made mostly of fur; and cameras and their related equipment. Baggage Delay You will be reimbursed for expenses of necessary personal effects, up to $1,000, if Your checked baggage is delayed or misdirected by an Air Common Carrier for more than 24 hours from the time You arrived at the destination stated on Your ticket. You must be a ticketed passenger on an Air Common Carrier. IMPORTANT: Coverage under Part C is secondary to any coverage provided by a Common Carrier and/or insurance specifically insuring the lost, stolen, or damaged item(s). PART D. TRAVEL ACCIDENT PROTECTION Accidental Death & Dismemberment If You sustain an Injury on the Cruise while as a passenger in, on, boarding or alighting from Air Common Carrier which results in death or loss of limb, eyesight, speech, or hearing within 365 days of the date of the accident, the Insurer will pay the largest applicable amount as follows: the benefit amount shown in the Schedule of Coverage for death, loss of speech and hearing in both ears, or loss of any combination of two hands, feet, or eyes; one-half the benefit amount for loss of any one of these; and one-quarter the benefit amount for loss of thumb and index finger of the same hand. In no event will the Insurer pay more than the maximum benefit amount shown on the Schedule of Coverages for all losses due to the same accident. Beneficiary: Your estate, unless notice of a designated beneficiary is provided to BerkelyCare. PART E. WORLDWIDE EMERGENCYASSISTANCE (ON CALL INTERNATIONAL) Not a care in the world…when you have a 24/7 global network to assist you on your travels. • CareFree TM Travel Assistance • Medical Assistance • Emergency Services CareFree TM Travel Assistance Travel Arrangements • Arrangements for last-minute flight and hotel changes • Luggage Locator (reporting/tracking of lost, stolen or delayed baggage) • Hotel finder and reservations • Airport transportation • Rental car reservations and automobile return • Coordination of travel for visitors to bedside • Return travel for dependent/minor children • Assistance locating the nearest embassy or consulate • Cash transfers • Assistance with bail bonds Pre-Trip Information • Destination guides (hotels, restaurants, etc.) • Weather updates and advisories • Passport requirements • Currency exchange • Health and safety advisories Documents and Communication • Assistance with lost travel documents or passports • Live email and phone messaging to family and friends • Emergency message relay service • Multilingual translation and interpretation services Medical Assistance Services • Medical case management, consultation and monitoring • Medical Transportation • Dispatch of a doctor or specialist • Referrals to local medical and dental service providers • Worldwide medical information, up-to-the-minute travel medical advisories, and immunization requirements • Prescription drug replacement • Replacement of eyeglasses, contact lenses and dental appliances Emergency Services • Emergency evacuation • Repatriation of mortal remains • Emergency medical and dental assistance • Emergency legal assistance • Emergency medical payment assistance • Emergency family travel arrangements DEFINITIONS 1. “Air Common Carrier” – means an air conveyance operating under a valid license for the transportation of passengers for hire. 2. “Business Partner” – means an individual who is: (a) involved with You in a legal partnership; and (b) actively involved in the day-to-day management of the business. 3. “Common Carrier” –means an air, land, or sea conveyance operating under a valid license for the transportation of passengers for hire. 4. “Cruise” – means prepaid Sea/Land Arrangements and shall include flight connections to join and depart such Sea/Land Arrangements. 5. “Domestic Partner” – means a person who is at least 18 years of age and has met the following requirements for at least six (6) months: (1) resides with You; and (2) shares financial assets and obligations with You. The Insurer may require proof of the Domestic Partner relationship in the form of a signed and completed Affidavit of Domestic Partnership. 6. “Immediate Family” –means children, step- or adopted children, children in- law, parents, parents-in-law, step-parents, siblings, siblings-in-law, stepsiblings, grandparents, grandchildren, legal or common law spouse (including Domestic Partner), aunts, uncles, nieces, nephews or a Business Partner of You or Your Traveling Companion. 7. ”Injury” – means bodily injury caused by an accident occurring while this plan is in force and resulting directly and independently of all other causes in loss covered by this plan. The Injury must be verified by a Physician. 8. “Insurer” – means National Union Fire Insurance Company of Pittsburgh , PA. 9. “Physician” – means a licensed practitioner of the healing arts acting within the scope of his/her license. The treating Physician may not be yourself, a Traveling Companion, or an Immediate Family member. 10. “Sea/Land Arrangements” – means sea and/or land arrangements made by Regent Seven Seas Cruises. 11. “Sickness” – means an illness or disease which is diagnosed or treated by a Physician after the effective date of coverage and while You are covered under this plan. 12. “Traveling Companion” – means one person who is booked to accompany You on Your Cruise. 13. “You” or “Your” –means a person who has purchased a Cruise and who has paid the required plan cost for the coverage provided hereunder. Exclusions Naturally, as with any protection program, limitations exist. These exclusions enable us to provide a broad range of benefits at an economical cost to You, without the necessity of medical questionnaires, and to supplement Your existing insurance plans. THIS INSURANCE DOES NOT COVER: IN PARTS A&B (except Emergency Evacuation, Repatriation of Remains, and Trip Cancellation/Trip Interruption claims resulting from death): ANY LOSS CAUSED BY OR RESULTING FROM: Pre-Existing Conditions, unless this exclusion has been waived in accordance with the parameters set forth on Page 4. IN PARTS A, B & D: ANY LOSS CAUSED BY OR RESULTING FROM : Sickness or disease except as provided for in the policy; war or any act of war whether declared or not; while serving as a member of the armed services; while or as a result of riding in any device for aerial navigation other than as provided for in the policy; being under the influence of drugs or intoxicants unless prescribed by a duly licensed Physician; elective surgery; elective, non-emergency dental treatment or surgery; elective abortion; normal pregnancy, except if hospitalized; mental or nervous disorders, except if hospitalized. IN PART C: ANY LOSS OR DAMAGE TO: animals, automobile and their equipment; boats, motors; motorcycles; other conveyances and their equipment (except bicycles while checked as baggage with a Common Carrier); household furniture; eyeglasses; sunglasses, and contact lenses; artificial teeth and dental bridges; hearing aids; prosthetic limbs; money and securities; tickets and documents; sporting equipment if loss or damage results from the use thereof. ANY LOSS CAUSED BY OR RESULTING FROM: breakage of brittle or fragile articles such as cameras, musical instruments, radios and similar property; confiscation or expropriation by order of any government; theft or pilferage while left unattended in any vehicle; mysterious disappearance. IN PART D: ANY LOSS CAUSED BY OR RESULTING FROM: suicide or attempted suicide while sane; intentionally self-inflicted injuries; participation in any professional, semi-professional, or inter-scholastic team sports; participation in any felonious act or attempt thereat; scuba diving; skydiving, snow skiing; hang gliding, parachuting (not including parasailing); contests of speed. Term of Coverage 1. This protection is valid only upon payment of the total required plan cost in advance of any losses and will not cover any losses suffered prior to purchase. 2.If You have already paid Your deposit, remit payment for the applicable plan cost separately to Your travel agent or Regent Seven Seas Cruises. The Trip Cancellation protection will become effective on the date this payment is received by Regent Seven Seas Cruises. NOTE: In order for the Pre-Existing Condition Exclusion to be waived, it is essential that You make payment for this plan in accordance with the parameters set forth in the Pre-Existing Condition Exclusion section on Page 4. 3.The remaining coverages and services provided take effect at 12:01 A.M. local time at Your location on the contracted departure date of Your Sea/Land Arrangements and terminate on the earlier of the following: (a) Your return to Your origination point (as specified in the travel tickets); or (b) 11:59 P.M. local time at Your location on the day the Sea/Land Arrangements are scheduled to be completed. 4.The duration of coverage shall be extended under the following conditions: (a) when You commence air travel from Your origination point (i) within 2 days before the commencement of the Sea/Land Arrangements, coverage shall apply from the time of departure from the originating point; (ii) greater than 2 days before the commencement of the Sea/Land Arrangements, the extension coverage shall be provided only on the day of Your air travel; and (b) if You return to Your origination point (i) within 2 days after the completion of the Sea/Land Arrangements, coverage shall apply until the time of return to the origination point; (ii) greater than 2 days after the completion of the Sea/Land Arrangements, the extension coverage shall be provided only on the day of Your air travel. Claims Procedure POLICY NO. 9500336 1. EMERGENCIES ARISING DURING YOUR CRUISE: For covered emergencies requiring evacuation or interruption of Your Cruise, call On Call International immediately at the numbers below. Identify yourself by the above policy number and give the details of Your problem of medical emergency. 2. TRIP CANCELLATION CLAIMS: Contact Regent Seven Seas Cruises and BerkelyCare IMMEDIATELY to notify them of Your cancellation and to avoid any non-covered expenses due to late reporting. BerkelyCare will then forward the appropriate claim form, which must be completed by You AND THE ATTENDING PHYSICIAN, if applicable. 3. CLAIMS NOTIFICATION UPON YOUR RETURN: Report Your claim as soon as possible to BerkelyCare. Provide the policy number, Your travel dates, and details describing the nature of Your loss. Upon receipt of this information, BerkelyCare will promptly forward You the appropriate claim form to complete. IMPORTANT: In order to facilitate prompt claims settlement upon Your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the accident or Sickness occurred; receipts for medical services and supplies; receipts from the hospital; police reports or claims reports from parties responsible (e.g., airline, hotel, etc.) for loss, theft, damage, or delay. In the event of a baggage claim, receipts for any lost or damaged items will be required. In the event of a baggage delay or a trip delay claim, receipts for any additional covered expenses will be required, as well as verification of any delay. Where to Report Claims 1. WORLDWIDE EMERGENCY ASSISTANCE (On Call International) For traveler's assistance or emergencies during Your Cruise, call within the U.S. and Canada : 1-(800) 618-0692 or, outside the U.S. and Canada , call collect*: 1-(603) 898-2679 2. FOR ALL OTHER CLAIMS CONTACT: BerkelyCare 1-(800) 453-4023 300 Jericho Quadrangle 1-(516) 342-2720 P.O. Box 9022 Office Hours: Jericho , NY 11753 8 AM – 10 PM (EST), Monday – Friday www.travelclaim.com 9 AM – 5 PM (EST), Saturday Enrollment Procedure 1. For Your convenience, the cost of the coverage will be automatically added to the amount due on Your Cruise invoice. Enrollment in the Guest Travel Protection Program is made by simply paying this amount. If You do not wish to take advantage of this program, please deduct the cost of the coverage from Your invoice. 2. The plan cost of the coverage is non-refundable once you enter the cancellation penalty period as stated by Regent Seven Seas Cruises. 3. PLEASE NOTE – Payment for the program may not be accepted after the Cruise cost has been paid in full. 4. Eligibility – This plan is available to citizens of all countries except Puerto Rico due to local regulations. Prices, terms, and conditions listed in this summary are subject to change without notice, and need to be reconfirmed with your Vacations To Go cruise counselor at the time of booking. If you book a Regent Seven Seas cruise, you can purchase insurance from Regent (Guest Travel Protection Program) or from the independent insurance provider, CSA. Click here to see details of the CSA Vacation Guarantee |
 |
Open Mon-Fri 5:30am to 1am, Sat 8am to 10pm, Sun 9am to 12am, CST
Cruise Lines |
Cruise Ships & Ratings |
Cruise Regions |
Cruise Ports |
Cruise Newsletter
Site Map |
About Vacations To Go |
Our Sales & Service Awards |
Change Your E-mail Address
Contact Us |
Employment Opportunities |
Privacy Policy |
Terms and Conditions
Copyright © 2009 by VacationsToGo.com. All rights reserved. CST 2072920-50