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Crystal Guest Protection Program

You may purchase Crystal’s Guest Protection Program administered by Allianz (which provides cancellation coverage, medical coverage and protection against lost or stolen or damaged luggage). Coverage takes effect the day Allianz receives payment for the plan, normally at time which cancellation fees begin, or at final payment when inside of the cancellation fee schedule. The Guest Protection Program is available up to final payment for your cruise. However, the plan must be added to the booking and paid for no later than the time of final payment to waive the pre-existing medical condition exclusion.

Please Note: The plan shown below is not available to residents of CA, FL, NY, OR, PA, RI, or WA.

Expedition Plan
Benefits Coverage Per Person
Trip Cancellation Coverage
Provides reimbursement for prepaid, non-refundable expenses if you must cancel your trip due to a covered reason.
Up to 100% of trip cost*
Trip Interruption Coverage
Provides reimbursement for the unused, non-refundable portion of your trip and additional transportation costs to return home due to a covered reason.
Up to 100% of trip cost*
Emergency Medical/Dental Coverage
Reimbursement for the cost of treatment associated with a covered medical or dental emergency incurred while traveling. A deductible may apply. Dental sublimit applies.
$75,000 ($750 Dental Coverage max.)
Emergency Transportation Coverage
Provides medically necessary transportation to the nearest hospital or appropriate facility.
$1,000,000
Travel Delay Coverage
Provides reimbursement for certain eligible expenses due to a covered travel delay.
$1,600 (Daily max.:$300 with receipts; $100 without receipts) - Minimum Required Delay - 5 hours
Baggage Loss Coverage
Provides reimbursement if your baggage is lost, damaged or stolen while you are traveling.
$3,000 ($750 High Value Item max.)
Baggage Delay Coverage
Your baggage is delayed by a common carrier while on your trip for the period specified in your plan documents.
$600 ($100 no receipts max.) - Minimum Required Delay - 12 hours
Concierge
Provides information about your destination before you travel and can help you select restaurants, reserve golf tee times or secure tickets to local events.
Included
24 Hour Assistance
A broad range of services to help you 24 hours a day from anywhere in the world, whether you need emergency cash, flight information, legal assistance, a message sent home or help dealing with a medical emergency.
Included
Pre-existing Medical Condition Exclusion Waiver
A pre-existing medical condition is an injury, illness or medical condition that exhibited symptoms or was treated on, or within the 120 days prior to, the purchase date of your plan. Your plan includes a waiver of the exclusion for pre-existing medical conditions if you meet the requirements listed in your plan (See Plan Details below); otherwise, the exclusion for pre-existing medical conditions will apply. Maximum coverage for pre-existing medical conditions is limited to the trip cancellation or trip interruption coverage limit (as applicable), not to exceed $50,000.
Available

* “Trip cost” is equal to the price for travel expenses you are booking on our partner’s website at the time you purchase insurance. It does not include any trip expenses booked separately, gift cards, or merchandise, so the trip cost insured may not include the full cost of your planned travel. After you purchase, you may insure additional trip costs by modifying your plan at agentmaxonline.com/customer or calling us at 800-284-8300. Insuring additional trip costs requires additional premium. Minimum amount of Trip Cancellation and Trip Interruption coverage purchasable under this plan is $300 per person. Maximum amount of Trip Cancellation coverage purchasable under this plan is $100,000 per person. Maximum amount of Trip Interruption coverage purchasable under this plan is $100,000 per person.

Disclosures

Plans are subject to terms, conditions and exclusions. Plan charge includes the price for insurance benefits and assistance services.

AGA Service Company dba Allianz Global Assistance (AGA) compensates its travel (including event) suppliers or agencies for allowing AGA to market or offer products to customers of the supplier or agency. By purchasing, you agree to Allianz Global Assistance's Purchase Terms and Disclosures and Privacy Policy, including receiving notices and communications electronically.

Your plan includes a waiver of the exclusion for pre-existing medical conditions if you meet the requirements listed in your plan; otherwise, the exclusion for pre-existing medical conditions will apply. All other terms, conditions, and exclusions apply. See Plan Details for more information.

This plan includes insurance benefits and assistance services. This plan is offered and sold only as a single pay, single term, indivisible package of benefits and services.

OUR PROMISE TO YOU

Since your satisfaction is our priority, we are pleased to provide you 15 days (or more, depending on your state of residence) to review your plan. If, during this period, you are not completely satisfied for any reason, you may cancel your plan and receive a full refund of the plan price. After this period, the plan price is nonrefundable.

Please note, no refund is available if the trip has started, a claim has been filed, or the policy has ended.

PLEASE BE ADVISED: This plan contains insurance benefits (which may include disability and/or health insurance benefits) that only apply during the covered trip. This optional coverage may duplicate coverage or refunds already available or provided by your personal auto, home, renter’s, health, life, personal liability, or other insurance policy or source of coverage or refund, but may be subject to different restrictions. You should review the terms of this policy with your existing coverage. If you have any questions about your current coverage, call your insurer/health plan or insurance agent/broker. This insurance is not required to purchase any other products/services. Unless licensed, travel retailers and their employees may provide general information about the insurance, including a description of coverage and price, but are not qualified/authorized to answer technical questions about terms, benefits, exclusions, and conditions of the insurance or evaluate the adequacy of existing coverage. Plans are intended for U.S. residents only and may not be available in all jurisdictions. Additionally:

Insurance benefits underwritten by Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101 series. A+ (Superior) is the 2nd highest of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

This is not a complete description of all benefits and limitations. For full terms and conditions of coverage, ask your Vacations To Go cruise counselor. Prices, terms, and conditions listed in this summary are subject to change without notice, and need to be reconfirmed with your Vacations To Go cruise counselor at the time of booking.

If you book a Crystal cruise, you can purchase insurance from Crystal or from the independent insurance provider, Generali Global Assistance (formerly CSA Travel Protection). Click here to see details of the Go Plan from Generali Global Assistance.